Legal Policies

Cancellation and Refund Policy

Three-Day Cancellation Period: You have the right to cancel your contract with us without penalty or obligation within three (3) business days from the date you sign the agreement.

How to Cancel: To cancel, you must send a written notice of cancellation to:
LVL Group NY LLC
287 Park Avenue South
New York, NY 10010
Email: [email protected]

Full Refund: If you cancel within the three-day cancellation period, you are entitled to a full refund of any payments made.
No Refunds After Services Rendered: If services have been fully performed and completed, and the three-day cancellation period has passed, refunds are not available.
Exceptional Circumstances: We understand that unforeseen situations may arise. Refund requests outside of the standard policy will be reviewed on a case-by-case basis. Please contact our support team at [email protected] for assistance.

No Advance Fees: In compliance with CROA, we do not charge advance fees for credit repair services. Payment is only collected after services have been rendered.
Truthful Representation: We do not make false or misleading statements about our services, as prohibited by CROA and enforced by the Federal Trade Commission (FTC).
Written Contracts: All agreements are provided in writing, detailing the services to be performed, payment terms, and your rights, including the right to cancel.